Delivery & Returns
Orders that include only in stock pottery are packed and dispatched from the pottery shed within four working days.
Orders for any custom made pottery are dispatched in around eight weeks.
I try and make sure everything is the best quality possible, pottery is a long process so it takes some time.
Sometimes things can go wrong, if your order is going to take longer I will email you with an estimated delivery date.
Delivery for customers in the UK
Orders of total weight under 2 kg are sent via Royal Mail 2nd Class signed for service. Their delivery aim is 2 to 3 working days including Saturdays.
Orders of total weight over 2 kg are sent via Parcelforce Express48 service. Their delivery aim is within 2 days.
For all customers in the UK, you should receive orders of in stock stoneware pottery within 4 to 5 working days of ordering.
Occasionally during busy periods, it may take a little longer. Please contact me if your order is taking longer than expected and I will give you a better estimate of delivery timings.
UK shipping prices
For orders under £100 shipping is charged at £5.
For orders of £100 or over UK shipping is Free.
Delivery for Customers outside of the UK
We do not ship to addresses outside of the UK at this time.
Breakages & Returning Items
I take great care to ensure all stoneware is wrapped well in sturdy packaging.
In the unlikely event that something does get broken I am happy to issue a full refund. Please send photos of the broken pottery and the packaging as it arrived to you.
If you are unhappy with pottery for any other reason you can return it for a refund. Post in the original box and send to the address at the bottom of the page within 30 days of receiving your pottery.
Returns Address – Please note, this is not a retail shop
Blue Fusion Pottery
Park Farm House